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- OPCD is missing the national 911 answer time standard, answering only 70-80% of calls within 15 seconds against a 90% goal, and its FY27 budget requests full staffing to fix it. - The district's NICE system remains broken, delaying public records responses to about three weeks for NOPD, the DA's office, and other partners. - OPCD's Cisco UCM non-emergency phone system is past end-of-life, and operations floor hardware like the video wall is being kept alive with eBay parts. - The district plans to move 311 call handling to the Carbyne Apex system, implement ASAP-to-PSAP for electronic alarm calls, and harden its phone system.

- The board approved an $8,625 expenditure for Smith County IT to build Cherokee County GIS mapping data, fixing out-of-county CAD routing errors that pull the wrong unit. - Commissioners authorized amending the dispatch interlocal agreement with Smith County, formalizing a fee schedule and permitting mapping work outside the county. - Staff will submit a request to the Smith County 911 district for up to $8,625 in PSAP project funds to cover the initial GIS implementation. - The board also approved $12,957.74 for a station alerting system that pushes CAD data to stations in real time, enhancing dispatch response.