RFP, Managed IT Services Provider, #26-004

Description: The City of Powder Springs seeks a qualified IT firm for a term contract covering managed IT and cybersecurity services. The scope includes 24/7 help-desk and onsite/remote support, network monitoring, endpoint protection, backup and disaster recovery, SIEM and AI-related security, plus CJIS and cybersecurity-liability compliance. Proposals must include firm qualifications, service descriptions, SLAs, fixed pricing for at least one year, and municipal references; the contract may be extended for up to four additional one-year periods.